Tag Archives: Relationships

Addiction, It Takes Two…Stress and Addiction, Final Episode

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Dateline: San Antonio River Walk Patio Branch Office. Jennifer Lopez stood on the nearby bridge during the making of Selena.

If you are new the story of Mr. and Mrs. Travis, Catch up with Episode One, Episode Two, and Episode Three. When the next football season came around, Mrs. Travis was the one with symptoms. She’d gained thirty pounds in the past year, had trouble sleeping, and was short-tempered with the children. Mr. Travis didn’t know what was wrong with his wife.

The cell phone in the garage and weekend depressions returned. Five days before Mrs. Travis came into my office, she had discovered a second mortgage had been taken out on their house without her knowledge and a piece of lake property had been sold. The phone rang all day with people either hanging up when she answered or demanding to speak with Mr. Travis. The mailbox was stuffed with gambling tip sheets for sale.

At the time of her appointment, Mr. Travis had been in Los Angeles for a week for continuing education and was due back in three days.

Mrs. Travis asked what she should do. I looked up at the stars. We put a family diagram together including three generations. As it turned out Mrs. Travis, one of four children, had grown up next door to her maternal grandparents, an important detail. When Mrs. Travis was around ten, her father landed an incredible job opportunity tripling the family income. After several years with extra money, the family had a chance to move from the cramped and falling down house they’d bought from the wife’s parents. Everyone was excited and when an ideal house was found, the family bubbled with plans.  Then, Mrs. Travis’s mother told her parents about the plan.

Mrs. Travis, then a young teen, did not know what was said at her grandparents’ house, but heard the all night discussion of her parents. Mrs. Travis’s position was that she couldn’t move away from her parents, that her mother had been hysterical and crying with the “good” news. Her father was angry and said he felt trapped, that the little house was supposed to be temporary and, by the way, he wanted out from under the thumb of his mother-in-law. Mother countered with crying and desperation, admitting she also wanted to move. Her father pleaded with her to “for one time in her life” stand up to her mother and stick with the plan to move.  She didn’t and the family was never quite the same. Her father died of lung cancer several years later. While Mrs. Travis didn’t know if the stress of staying under her grandmother’s thumb contributed to the cancer, but she did know that his last months were unpleasant and sad with his mother-in-law constantly butting in to his treatment. Mrs. Travis remembered her father saying, “Your grandmother finally gets what she wants. She has her little girl back one hundred percent.”

When asked what might have turned out differently if her mother had been able to tell her mother “no,” Mrs. Travis let out a long sigh. “I’ve got some things to do,” she said, and left.

Having a Self and Stress

Here’s what she did, all her own plan. The next day she halved all assets and debts the family had in all accounts, including retirement funds. She called the mortgage company and arranged a re-finance for the next week. She applied for and landed a job as a manager of a pizza franchise blocks from the house.

She met Mr. Travis at the airport and suggested a drink in the airport bar to hear about his trip. She wasn’t angry at all. She was calm and greatly empowered by letting go of her crusade to get her husband to change. In fact, as she told Mr. Travis, from here on out she wasn’t going to interfere with his freedom at all. He could gamble or not, not her business anymore. She wasn’t anxious because she’d taken care of herself. She told him what she’d done with their accounts and that she would be paying the mortgage, leaving him responsible for the mortgage. She told him she had a full time job, but knowing she needed some money to start, she had accepted the penalties and withdrawn several thousand dollars from her IRA.

Mr. Travis spoke up angrily with the IRA news. He said, “That was a horrible financial decision. Paying early withdrawal fees is throwing money away!”

Mrs. Travis simply stared quietly until he picked up on the irony. She explained she still loved him and hoped they would be back together some day, but, for now, he was not welcome in the house. Mrs. Travis said, it was not personal, but she did not want to live with someone who did not tell the truth.

Maybe he would one day be a man true to his word, maybe not. Up to him.

She closed saying Mr. Travis would have to make do with what was in his luggage for tonight. He could collect whatever else he needed tomorrow. Mr. Travis said, “Hey! How am I supposed to get home?” She told him again how much she loved him and that she was sure he could figure out a way.

Mrs. Travis kissed her husband, smiled, and was gone. She wasn’t alone though. She had her “self” back.

Stress, Love, and Las Vegas, Episode Three

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Dateline: Palacio Del Rio International Branch Headquarters in San Antonio, Texas. I once had breakfast here with Jerry Seinfeld. Okay, he was in this restaurant at the same time I was.

In order to understand the plight of Mr.and Mrs.Travis, it is necessary to read Episode One and Episode Two.

As we return to the couple, life has been good through the spring and summer. There were times when Mr. Travis seemed a bit distracted, but not often. Starting at the beginning of the summer, Mr. Travis changed a few of his habits. He stayed up until after Mrs. Travis was in bed. His interest in family activities dropped off and he now often talked on his cell phone in the garage.

Mid-October Mr. Travis mentioned that he’d gone over his company expense account daily allowances and he needed $300.00 by tomorrow. Mrs. Travis felt a flutter, but having no proof that he was betting again, she decided a good wife would trust her husband and said nothing.

When he came up with a second reason for taking out a cash advance on the credit card, Mrs. Travis asked him if he was back with the bookie. He answered with a question,”What kind of a person are you?” And Mrs. Travis went blind and crossed her fingers.

Apparently crossing your fingers isn’t the same as having the courage to talk about reality, as being a “self”. By November Mr. Travis was openly hostile most of the time. His weekends were spent watching the scores ticker on ESPN.

Sometimes though he was happy and making plans for family vacations in the summer. Disneyworld and Yellowstone he promised the kids.

By December, Mr. Travis had decided that his wife was a controlling nag. He couldn’t believe he hadn’t noticed how she tried to run his life. The women at his office treated him nicely. His evening drinking picked up and he started early on weekends.

When Mrs. Travis tried to use her credit card on Christmas presents she learned that both cards were consideralby over the limit.

The fight that night ended with Mr. Travis saying he wanted a separation, and leaving the house. This terrified Mrs. Travis. Her brother-in-law and sister had a “separation” and were now in an ugly divorce.

The next morning, Mrs. Travis apologized and asked what she could do to make things better. Mr. Travis admitted how much he enjoyed betting on sports, that, if fact, that was the only time he felt “alive.” He assured her that he’d come out a winner by the end of the season.

Mr. Travis suggested that Mrs. Travis, instead of acting like his mother, join him in the fun. This would improve their distant marriage. When she refused Mr. Travis yelled, “Okay, then. The bankrupcy in this family will be your fault! I have some sure winners this weekend that will make me more than even.

That weekend, Mrs. Travis called the bookie for Mr. Travis who didn’t want to speak to him because he was so far in debt to him.

When recalling that weekend she said, “I was standing in a phone booth because my husband said because if certain people recognized the home number bad things would happen. I stared out at the street thinking, ‘How did this happen? When did I quit being a person? Quit being myself?’ ”

Next: Episode Three, Stress. What’s Love Got to Do With It?  Don’t despair. There is a happy ending.

 

 

 

 

Stress, So You Think Crashing One Wedding Was Rude?

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Stress, Runaway Pooch Crashes Five Star Wedding !

Dateline: Cabo San Lucas, Mexico. Although the Sea of Cortez bears his name, it was not Hernan Cortez, but his navigator, who is credited with discovering Cabo San Lucas in 1537. Cabo San Lucas and Cabo San Jose soon became a busy stopovers for pirates.

What’s the Difference Between…Breaking Out of “Group Think Stress” and Just Being Annoying?  The trick is considering other people without over-considering them. 

Is the guy who insists on mowing the lawn in his birthday suit a free thinker or an unpleasant surprise?  Is the guy who refuses to shut down his cell phone and therefore prevents the flight from taking off…merely side-stepping ‘group think’?

And that woman in the bathing suit and the towel on her head that crashed the black-tie wedding reception? 

Dateline:  Dallas, Texas. Lincoln Center Hilton.

Finishing a swim, I’d taken Shrinker, our ancient, crippled shih tzu down for a stumble in the grass around the big fancy pool at the big fancy hotel hoping for a productive result.  I didn’t need a leash as Shrinker was as slow as certain relatives are reaching for their wallets.  Since her stroke, she’ambled sort of sideways making about a yard a minute. The pool grass part hadn’t been totally successful, but as we had group dinner plans, I was in a bit of a rush to get dressed. I carried the old sweetie to the bank of elevators in the center of the lobby and set her down to punch the button.  The left side of the main hall opened into a ballroom from which orchestra music and wonderful food smells wafted. At the far side of the ballroom the bride and groom were behind a magnificent candle laden table making a toast.

Which is when it happened.  When the formerly snail-paced Shrinker Dog caught the smell of sizzling steak. She shot from my between my ankles and into the ballroom going all-out, knowing when I caught up with her, all hope of garnering steak was gone.

What did I do?  What could I do?  I centered my flip-flops, re-wrapped the too-large towel around my dripping head, and flung my bathing-suited self into the party. Stroke or no stroke, sweet babe was all woman when it came to food. She rocketed in her side-ways gait across the dance floor scattering guests. Then she dove under the covered white table leaving me stupidity flopping around trying to find her. Sophisticated people glared, candles were grabbed, I heard lenses come off video cameras.  I pretended I was having an instant onset of a serious mental disorder characterized by babbling.  I kept my head down as I flushed out the Shrinker dog who bounded away and tacked her way back across the dance floor…leaving little presents, quickly picked up by men in tuxedos. Thus, a couple of good things came out of the event.  My trip down to the grass was successful after all and, having kept my head down, I’d managed to stay anonymous.

Waiting for the elevator when we returned with friends around midnight, a well-dressed man and woman sidled up. At first the man looked confused.  Then not so much.  “I know you!” he said, pointing a knowing and sophisticated finger.  “You’re the woman with the dog!”

The trick is considering other people without over-considering them.  The husband alerting his new bride not to use her fingers on her cake…could have been concerned about bothering the other guests could possibly, maybe, sort of been showing a bit of over-concern for the guests. Of course, marriage means “I love-you-your-perfect-except-for-these-few-hundred-little-things-you-must-change-if-I-am-to-be-kept-comfortable.”  And, I must not be uncomfortable, ever. That’s the deal.

Say, what? What goes both ways?

 

 

 

 

 

 

 

 

 

 

 

Swinging on the Limbs of Phone Trees. Stress, Part 3

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Dateline:  Left hand on one phone tree limb…Right hand gripping another tree limb…oops.

PART THREE.  Hour Three. You will not be able to properly feel my pain or find some shred of forgiveness for my behavior unless you have read Parts One and Two of my torture history.

Hour Three in Phone Tree Stress

Now I’m bumped up to Level Three Customer Service since my request is
apparently too complicated for the first two levels. Level Three Customer
Service Guy thanks me for choosing Dell and asks me to give him all my
information again.  He assures me he will solve the problem. I let out a sigh of relief.

Level Three Customer Service Guy comes back on the call where I wait with gratitude and anticipatory excitement. LTCSG says, “I see the problem.  Your computer only fits with a six cell battery and what they sent you was a nine cell battery.”

I struggle to breathe. Okay. Just because common sense made no sense to Levels One and Two, maybe it will work with Level Three Guy. I begin, “Sir, I’m afraid you are mistaken. Yo see, the computer in front of me came with a nine cell battery and I have purchased several replacement nine cell batteries from Dell.”

Didn’t even make a dent. He continues, “Ma’am. No. Please listen. You have
the right battery for your computer. We just need to send you six cell batteries of the same type and you will be ready to go.”

“But–”

“Trust me. Your computer can only use a six cell battery edition of the same kind of battery you were sent. I will order two of these for you.”

At this point, I suspect I’m going insane. I give up. “Fine. Here’s my credit card number…though you are sending me an incompatible battery and wasting another week.”

To check out the insanity possibility I now drive to Best Buy to get checked out with a Geek Squad Guy. I run my story, show him my computer and ask if I’m losing it. Geek Squad Guy says: “No ma’am. That is a nine cell battery and your computer uses a nine cell battery.”

Trembling and nauseous. I know what hell lies ahead. I call Dell back. I trudge through levels one, two, and three spouting my name, address, and shoe size over and over.

Level Four Supervisor Guy apologizes profusely and says he’ll fix the problem. Could he please have my name, address, last four digits of my Social Security Number, and place of birth.

Hour Four

Fifty-six games of solitaire and four dropped calls (each requiring that I give them my birth certificate again), Level Four Supervisor Guy is back on the phone. I tell him my sad story. He looks up the order for the two batteries Level Three Guy ordered for me. He agrees that those batteries are not the correct batteries. He tells me not to worry, when I receive the batteries, my money will be refunded after I take the package to a UPS office, since I have nothing to do with my life except to do research and run errands for Dell.

Level Four Supervisor Guy has a special goodie for me since I’ve had so much trouble.  The goodie? “We are going to give you free shipping for these new batteries!” he says grandly.

I go back to the insanity possibility.  Did he just say Dell was generously going to
pay for shipping back to Dell the batteries to replace the wrong batteries for which I had paid Express Shipping?  I couldn’t hold in my glee and laughed. He asked me if I’d be interested in opening a Dell credit card.  Now I am roaring with joy.
“Oh, yes, that’s just want I want to do. I want to arrange my life to deal further with
Dell customer service, that is exactly what I want to do.”

Then, Level Four Supervisor Guy asked if I would stay on the line for a survey to help them out.  What?  I’m working for Dell Human Resources now?

Maybe I would have answered a few questions, but I was thinking margarita and a Jorge’s enchilada platter for lunch.  Oh, but wait.  My other phone is ringing….which was handy since my call with Level Four Guy had dropped before the survey commenced and before he’d ordered the correct batteries for me.

I answer the cell. “First, let me thank you for choosing Dell. We show that earlier today you ordered two six-celled batteries. We’d like to follow up on your call to Customer Service. Would you punch in your name, phone number, and the Day Lincoln was shot…and then choose from the following options…”

Lunch turned out to be a fantasy. You’d think this situation couldn’t get worse, but it does. Going insane seems like a small price for how I spent the afternoon.

 

Adventures in the Phone Trees, Part 2, Super Stress

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Dateline: Seventh Rung of the Phone Tree. I can see Saturn from here.

To comprehend this portion of Customer Service Phone Torture, first catch up with Part One.

Hour Two

Now I’m bumped up to Level Two since my request is apparently too complicated for the first ring of hell. Level Two Customer Service Guy thanks me for choosing Dell and asks me to give him all my information again.  He assures me he will solve the problem.  Sigh of relief.

Someone’s going to help me.  But, oh. Nay, nay! Because what Bubble Voice Lady is really saying is:

“Hey, don’t you get it? You are the one causing us a problem. We do not hire people anymore…that’s a sham…not to mention expensive. You have landed in our Customer Service Slave Section, that is, employees who have chronic lateness issues and bad breath. What’s really going to happen here is, I am going to torture you until you quit this nonsense and hang up. We’d prefer that you spend your money with this company without us even having to hear about it.  Just check the boxes and put
in your credit card number.  Wouldn’t we all be happier if you’d just hang up and do the ordering for us?  If you continue to persist, you will be put on the special terminal hold we’ve set up for customers like you– which is a message suggesting you go online and not bother us. This will be rotated with my voice every two minutes reminding you how important your call is to this company!”

A new voice picks up the call. I’m excited. The customer service guy says, “Thank you for calling Dell. Unrli whu ssoommoo. Ursache waser.”

I have no idea what this guy means because now I’m in India.  I don’t blame the “customer service” guy. He’s working to make a little money in a poor country and he’s brave to take on the task of trying to be understood. I do blame Dell for not caring
enough about customer service to hire people for whom English is a first
language.  The call from India drops off.

Right. Start all over with Bubble Voice Lady. “Thank you for calling Dell!  Please choose…”

After five trips to India and five times giving my address, service code, order number and educational history…in my broken Indian-English I tell the guy that the batteries Dell sent me (to replace those that were stolen) arrived yesterday and they are the wrong batteries for my computer.  He asked if I purchased the batteries on line.

What he’s really saying is: “Hey, if you bought these on line, then you, dear valued customer, is the one at fault. Haha. Gotcha. No more time for you!”

I explain that, no, I purposely bought them on the phone because I wanted to be very sure the correct batteries were sent—since the last time I ordered these batteries it took Dell three shipments before I was sent the correct batteries.  That I had ordered
on the day my luggage was stolen because I needed them as soon as possible.
They are the wrong batteries. What follows is thirty minutes of repeating what
I told my Indian friends.

I am kicked up to Level Three. I think Foreign Legion Customer Service Guy hit the panic button on his keyboard.

I give my information again to Level Three Customer Service Guy (LTCSG). This is the seventh time I have given this information to citizens whose native language is not English. The Level Three customer service guy puts me on hold while he checks part numbers, computer service tag numbers, and blood type.  He returns to the call.

Here is where the conversation really slips off the page.

I am sitting at my computer. I am holding one of the wrong batteries in my hand. Foreign Legion Level Three Customer Service Guy says:  “Ma’am the batteries you received are the correct batteries for your computer.”

Did I mention I was holding one of the wrong batteries in my hand?  That it did not look like, nor was it configured like the battery that came with the computer or batteries I’ve bought since. I convey this to Level Two Customer Service Guy.  He repeats his assurance that I am holding the correct battery.

I say again that I have the battery in my hand and it doesn’t fit the computer. You can see that from just a look.  It’s not the battery for the computer.

LTCSG repeats his claim and asks me if I will open the package the battery came in and take a look at it.  Did I mention…

Part 3…Level Four…

Stress. The “Ha Ha, We’re Here to Help you…” Incident

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Dateline: Voice Mail Hell.

Dealing with the stolen luggage was nothing compared to the day I spent working for Dell.

I have a dream.

One day, I will take my seat on a plane and the person who plops down next to me will be the pathologically cheerful woman who makes all the sugar-laced phone tree recordings. She’ll say, “Welcome! Thank you sitting next to Time Warner, Dell, Hilton, American Airlines, Southern European Sushi.”

I cannot in a pubic medium give you the exact words I will choose. But my first sentence will begin with “Please choose from the following options…” And none of the options are going to be pretty.

Not since Hitler has any one person caused so much screaming by so many people.

Hour One

When my luggage was stolen in Albuquerque, I had two expensive Dell batteries inside. That very miserable day—anxious to get back to work–I called Dell and ordered replacement batteries. Today I’m calling Dell because they sent me the wrong batteries.

The call began, of course, when Bubble Voice Lady Sugar Voice greets me with: “Thank you for calling Dell!”  We all know what the woman THE VOICE is as really saying, which is:  “Hi, sucker. So glad you are willing to do this company’s work for us. Because by you spending your time trying to match the words I’m saying, we don’t have to pay real people to work for us. You can just imagine how this is helping our profits, since we don’t have to pay social security or benefits to machines!”

I punch one for English.

“Great! You are now with customer SERVICE and I want to help
you….Now TO SERVE YOU BETTER…”

Which really means: “To continue not having to provide you with services… please choose… between the following sixteen options…. And don’t even think you can skip this trial by fire, because if you do, you will be punished by having to start the game over….and over and over until you shoot yourself and we don’t have to take the chance that you will ever bother customer service again. Now aren’t we having fun?”

I punch buttons like a trained donkey and get to this message: “Okay! Great! Now I can get you right over to someone who can help you!”

I breathe a sigh of relief. I’d walked through the fire. I hadn’t thrown anything or cursed. Would this be the one time customer service solves my problem? Had I previously been too hard on invisible mankind?

Now I am on terminal hold…Every two minutes the Bubble Cheery Voice comes back on to gaily remind me how important my call is and ask, “Did you know you can have your order completed faster and more conveniently online at www.DoThisCompany’sWorkForNoPay? If you choose to stay on the line,
your call can take up to an hour or however long it takes to get you to give up.
Now wouldn’t you rather do this all online?”

I’m trying to remember where I keep the pistol….to be continued.

Stress. The Global Village Is Missing Its Idiot.

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Dateline: American Airlines xxx

The point of all this: ’Brain changes’ occur when we are anxious. We go blind, deaf, and confused.

We lose our ability to respond according to priorities.  Finishing a minor task, such as learning how to pick up email on a new device, takes precedence over getting a good night’s rest or having a pleasant evening instead of picking a fight with your special person who has the nerve to point out your bizarre behavior.

We lose our judgment. We say things to customer service people in foreign lands, bad things that are not in line with the good person we want to be in life.

We lose our openness to new ideas–such as reading the instructions.

We DO NOT SEE a way out of our dilemma even when the solution is right in front of our face.

Part Two of Advances in Technology Have Made the World a Village, and I am its Idiot. Without part one the following will make no sense. With part one, it has a shot.

As we return to last night’s battle, no war, with the Freaking Samsung Techno Devil FSTD. I poked around on obvious buttons until the sucker came on. Well, a sunburst welcome screen lit up.

A few seconds later, the puppy went black. I refered to the miniature instruction booklet and was impressed with all the apps and task tools availble on the minuscule replica of the Home Page. The booklet read, “From your home page…” One problem, I couldn’t get past the sunburst to the Homepage. I wildly tapped the screen all over during the brief time it was alive.

I repeat this bizarre tapping and cursing routine twelve times before I am convinced there is no secret tap which will land me on the Home Page. I pack up my pile of device and assorted attachments, climb into my car (which is still 116 degrees in the garage) and return to Best Buy for some help. The nice Geek Squad guy says, “Sure, no problem,” when I tell him about the powering off problem. He taps the welcome screen ever so slightly dragging it sideways. I study his moves like a double agent spy. I need to know how to get to the Home Page without admitting I didn’t know how to get past the welcome screen.

The problem, he said, was that the “sleep function” was set to react in a very short stretch of time. That matter settled I head home to set up the device. I’m feeling pretty spunky, given that sleep function business could have thrown anyone off. I clear a space on my bed and lean back on a stack of pillows to continue my triumph. I put the tip of my finger where the Geek guy’s had been and drug it across the screen. Nothing. I repeated the move four times. Then the screen went black. My spouse suggests there’s not much evening left to pack, eat, and deal with the dogs. I reassure him I will only be a few more minutes. I notice a touch of pique and that “we’re been here before” look.

I remembered something about using a stylus. I’d bought two. I retrieved the Jaws of Life and unpackaged a stylus one. I dragged the stylus corner to corner. The screen went black. Except for the blue X. Turned out, the stylus doubles as a ball point pen.

A call to Best Buy Geek Squad and I’ll all set on the Home Page. I heard giggling on the other end of my phone line, but I’m sure there was a clown making funny animals near phone at Best Buy.